ONCE UPON A TIME RETURNS TO JOHANNESBURG.
J oin us on Saturday\, 5 December 2026 at The Johannesburg Botanical Gardens at Emmarentia for a full day of live music\, culture\, food and community .
Featuring Lucky Daye\, Smino and Baby Rose\, with more artists to be announced.
Expect world-class performances\ , immersive spaces and a carefully curated experience spanning R&B\, soul and hip-hop.
Refund Policy
By purchasing a ticket to Once Upon A Time in Joburg\, you agree to the foll owing:
All ticket sales are final and non-refundable.
Refunds will not be issued for personal circumstances\, incl uding changes of mind\, scheduling conflicts\, illness\, travel or transpo rt difficulties\, failure to attend\, late arrival\, failure to produce va lid identification\, purchasing the incorrect ticket type\, or refusal of entry due to non-compliance with event rules.
Minor chang es to performance times\, supporting artists\, programming or event layout do not constitute grounds for a refund.
Refund Protect
Refund Protect may be available as an optional add-on thro ugh Howler at checkout. It may provide a 100% refund\, including applicabl e fees\, where you are unable to attend due to qualifying unforeseen circu mstances.
Refund Protect is administered separately by Pr otect Group and is subject to its own terms\, eligibility requirements and claims process. It does not alter Dr. Bird Productions’ no-refund polic y.
Ticket Transfers
Tickets may be safel y transferred to another individual using Howler’s official ticket trans fer system.
Postponement
If the event is postponed or rescheduled\, your ticket will remain valid for the new date .
Event Cancellation
If the event is can celled by Dr. Bird Productions and does not proceed on a rescheduled date\ , ticket holders will be offered the option of a refund or\, where availab le\, a ticket rollover or credit towards a future event.
Force Majeure
If the event is cancelled\, postponed\, int errupted or otherwise affected by circumstances beyond the reasonable cont rol of Dr. Bird Productions — including extreme weather\, natural disast ers\, public health emergencies\, government restrictions or other force m ajeure events — Dr. Bird Productions will communicate the arrangements a pplicable to ticket holders.
Unauthorised Resale & Promot ions
Tickets may not be used for promotions\, competition s or giveaways without prior written approval from Dr. Bird Productions.
Tickets obtained through unofficial resellers\, unauthoris ed sellers or unauthorised promotions may be invalid and will not be honou red.