Why Cashless?
It’s Safer - Pre Load online. No wallet needed. It’s Faster - Less time waiting in lines. More time rocking It’s Easier - Who needs to calculate change or carry coins? It's not 1995. It’s More Secure - There's top-level encryption on all NFC cards and bands.
Is this the first time RTL is using a cashless service?
No, we used Howler @ the Pixies, it was a flawless execution and were excited to have them back to help make your experience better.
How do I Top Up?
Visit (insert link) . Purchase the pre determined voucher credit. You can top up the amount your heart desires and complete payment. You will receive a confirmation email and you’re all set! Collect your pre-loaded wristband when you arrive at the top up station at the event.
Where do I collect my wristband?
Pre-Loaded rockers will get their wristband via the express chute at the top up station.
Can I bring Cash/Card to the event?
If it’s to top up your wristband, bring it on! Rock on the Lawns will be 100% cashless, your wristband will serve as your payment method, when buying food, drinks or merchandise. We strongly suggest to top up online.
Can I top Up again at the event?
Yes, Of course! Visit one of our strategically located Howler Loaded TopUp Stations and TopUp using cash or your debit/credit card. We strongly suggest to top up online.
Can I use my phone to pay?
Considering you still have battery and there are no network issues when there are thousands of people . There is no need for your phone. Our cashless system run 100% offline so in downtime we can still transact. You can bring your Cashless voucher on your phone to redeem your wristband Our website is mobile friendly. TopUp online at the ease of your fingertips.
What happens to the money left on my band?
All funds left on wristbands are kept for you to Cashout for a period of 4 weeks. You can Cashout from as soon as the Wednesday after the event. Cashouts are done online via howler.co.za Enable ‘Auto-Cashout’ on your Howler profile to have your leftover money automatically credited back into your account! Or, visit our website and Cashout yourself, it’s that easy!
What happens if I forget to Cashout?
Simply contact our support team on team@howler.co.za. One of our support agents will be more than happy to help you get your money back! It is yours after all.
What happens if I lose my wristband?
It will be unlikely as once its on the only way to get it off is to cut it. If its bothering you or too tight. No problem. Find the nearest Topup or Customer Support station. Your wristband will be replaced any funds will be transferred to your new one.
Is there an extra fee?
There is a small convenience fee of R5 per wristband and R5 to cashout online. Better in waiting in Q’s and not being able to transact when the network goes down.
Why Howler?
Howler™ is a global leader event technology platform. They have managed South Africa’s biggest events such as Ultra Music Festival, Rage Festival, Cape Town Jazz Festival, Rock the Lawns, Joy of Jazz and hundreds more. You are in good hands.
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